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Patrol Orders

 

     As we prepare to transition from AOM to the new AUXDATA, we need to start preparing Order Issuing Authorities (OIA) and facility owners/operators for the transition.  As most of you know, AOM will be going away and all patrol order functions will be performed in the new AUXDATA.  AUXDATA is on schedule to go-live early to mid-April 2020.  During the first week of April, the current AUXDATA and AOM will be locked and no new data entry will be permitted.  Data migration will take 4-5 days and during that time, there will be no active AUXDATA/AOM.   There will be more formal communications to follow detailing the aspects of the transition. 

So, in order to prepare for a smooth transition, we need to establish a cut-off date for patrol orders processing and a means to approve/account for patrol orders during the transition time.
No patrols should be scheduled in AOM after 31 March 2020.  If there are patrols already requested/approved in AOM after 31 March 2020, please be prepared to cancel them as we await more specific transition guidance.  All orders for patrols that occurred before 31 March 2020 must be completed by the owner/operator and submitted by the OIA to FINCEN no later than 01 April 2020.Patrols that need to occur during the first week of April should be approved via email or by a process approved by the OIA and Flotilla Commander and in accordance with the Auxiliary Operations Policy Manual. OIAs and owners/operators may use the CG-5132 Coast Guard Auxiliary Patrol Order form to document patrols that occur during the transition.  DO NOT SUBMIT THESE FORMS TO FINCEN!!  Use the 5132 to account for patrol activity data and reimbursable expenses. Once we go live with the new system, owner/operators will be able to enter those patrols into the new AUXDATA patrol order process using information recorded on the form. Some other talking points:
This is a new system.  As such, it will have a different look and feel.  It’s an excellent system and is much more capable/flexible than AUXDATA/AOM.The general patrol order process will be the same, but will look different and some of the functions are different.With any new system, there will be challenges.  This is a much better system so if there are challenges, be patient.There will be user tools/tutorials available in the application.There is a much more robust/receptive service ticket response function if users experience issues.Demo/training for DIRAUX users, OIAs and facility owners/operators will occur in late March.  Dates TBD.
AUXDATA II Help Desk / Service Requests  
The AUXDATA II Help Desk / Service Request team handles AUXDATA II-specific service requests, or “tickets”, related to member and unit information, facilities and patrol orders, tasks and competencies, activity logs, and reports in AUXDATA II.  The current National Help Desk handles questions from members of the general boating public as well as other issues unrelated to AUXDATA II.  To submit a service request, you must be logged into AUXDATA II.  Click on “Requests”, then “New”, then “Service Request” and complete and save the online form.  As with the National Help Desk, before you submit a service request to the AUXDATA II team, communicate with your unit IS Officer, and review the Frequently Asked Questions, video guides and tutorials available on the National website AUXDATA II.
Recurring Updates
AUXDATA II is a major new system built on Salesforce, a well-established platform.It includes many configuration changes to fit our unique processes. Approximately every three weeks, there will be a maintenance window where updates will be applied to the production system.These dates and times will be posted on this web page. Maintenance windows will not shut down production operations, however members should be aware that some functionality may change during those times.Once the maintenance window has completed, members are encouraged to re-try tasks that did not complete as expected, prior to reporting the issue to their IS officer.
Recommendations for Improvements / Feature Enhancements
AUXDATA II is a new system, and it will be continuously evolving and improving.  The Coast Guard has established a process to capture, catalog, validate, and prioritize issues and recommendations received from user feedback, and there is a list of known issues available through the IS chain. If you have a proposed feature enhancement that could improve the system - whether it is something small or cosmetic, or large like a better way to perform a process – submit your proposal to your unit IS Officer for review by the District IS chain of management.  All District-approved recommendations will be passed on to the National Staff for further consideration by the Configuration Advisory Board.

Legacy link:   

the "real thing" actual, enters in the database site for AOM is: https://ordermgmt.uscg.gov/ but hey, the real site is for real coxswains only!!